We hope every piece you receive becomes something meaningful you'll treasure for years to come. If something isn't quite right, we're here to help.
Returns
We gladly accept return requests within 30 days of delivery. To be eligible for a return, your item must be:
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Unworn
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Unused
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In its original condition
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Returned in its original packaging
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Accompanied by proof of purchase
To begin a return, simply email:
We'll provide complete return instructions after your request has been reviewed.
Exchanges
If you'd like a different item, the quickest option is to return your original purchase and place a new order once your return has been approved. This helps ensure your preferred item is available without unnecessary delays.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.
Please include:
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Your order number
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Photos of the item
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Photos of the shipping package
We'll work quickly to make things right.
Items That Cannot Be Returned
For hygiene, safety, and product integrity, we cannot accept returns on:
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Personalized or custom-made items
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Gift cards
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Final sale merchandise
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Items showing signs of wear or use
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Items returned without prior authorization
Refunds
Once your return has been received and inspected, we'll notify you of the outcome. If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Need Assistance?
Our customer care team is always happy to help.