Shipping & Delivery

Every LUNAelo order is thoughtfully prepared with care because we believe receiving your jewelry should feel just as meaningful as choosing it. From carefully packaging your piece to providing tracking updates along the way, we're committed to making your experience as seamless as possible.

Order Processing

Orders are typically processed within 2–4 business days after your purchase is placed.Orders are processed Monday through Friday, excluding weekends and U.S. holidays.During new collection launches, holiday seasons, or promotional events, processing times may be slightly longer.

Shipping Within the United States

We currently ship throughout the United States.Shipping options and rates are calculated during checkout based on your location and selected shipping method.

Tracking Your Order

As soon as your order ships, you'll receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear after receiving your confirmation email.

Estimated Delivery

After your order has been processed, estimated delivery times are generally:

  • Standard Shipping: 3–7 Business Days

  • Expedited Shipping: Available at checkout (when offered)

Please note that delivery estimates are provided by shipping carriers and cannot be guaranteed.

Packaging with Purpose

Every order is carefully packaged to help ensure your jewelry arrives safely and beautifully.

Your order may include:

  • Signature LUNAelo jewelry box

  • Protective packaging

  • Carefully wrapped presentation

  • Secure shipping mailer

We believe beautiful presentation is part of the experience.

Shipping Delays

While we strive to ship every order promptly, occasional delays may occur due to:

  • Weather conditions

  • Carrier delays

  • Holidays

  • High shipping volumes

  • Customs processing (if applicable)

  • Other circumstances outside our control

We appreciate your patience should these rare situations arise.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If your package cannot be located after delivery, we recommend:

  • Checking around your delivery location

  • Asking household members or neighbors

  • Contacting the shipping carrier directly

If you need assistance locating your shipment, we're always happy to help guide you through the process.

Questions?

If you have questions about your shipment or delivery, please contact us at:

support@LUNAelo.com

We'll be happy to assist you.