Contact information
Whether you have a question about an order, need assistance selecting the perfect piece, or simply want to learn more about LUNAelo, we're here to help. Our team is committed to providing thoughtful, personalized customer care and will respond as quickly as possible.
Customer Support
Email: support@LUNAelo.com
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM Central Time (CT)
We typically respond to all inquiries within 1–2 business days.
Order Questions
For the fastest service, please include:
- Your full name
- Order number
- A brief description of your question
If you're contacting us about a damaged or incorrect order, please include photographs of the item and its packaging.
Returns
To initiate a return, please email:
Returns require prior authorization.
Please do not send merchandise back without first contacting our customer support team.
Business & Partnership Inquiries
For wholesale opportunities, collaborations, media requests, or other business inquiries, please contact:
Partnership@LUNAelo.com
Our Commitment
At LUNAelo, we believe jewelry should be more than something you wear—it should remind you of the people, memories, milestones, and dreams that shape your life.
Thank you for allowing us to be part of your story.
Collect What Matters™