Shipping policy

Shipping Policy

Last Updated: July 9, 2026

Thank you for shopping with LUNAelo. Every order is carefully prepared and packaged with attention to detail because we believe every piece should arrive as beautifully as it was chosen.

Order Processing

Orders are typically processed within 2–4 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

During product launches, holidays, or promotional events, processing times may be slightly longer. If significant delays occur, we will notify you using the email address provided with your order.

Shipping Methods

Shipping options are presented during checkout based on your location and the available services from our shipping partners. Once your order has shipped, you will receive a confirmation email containing tracking information.

Shipping Rates

Shipping charges are calculated during checkout unless otherwise stated. From time to time, LUNAelo may offer promotional shipping offers, including free shipping on qualifying orders. Any applicable shipping promotions will be clearly communicated on our website.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed. Typical delivery within the United States is:

Standard Shipping: 3–7 business days
Expedited Shipping (if offered): Estimated at checkout

Delivery estimates are provided as a guide only and are not guaranteed.

Shipping Delays

Although we work hard to ship every order promptly, LUNAelo is not responsible for shipping delays caused by:

Shipping carrier delays
Severe weather
Natural disasters
Customs inspections
Holidays
Labor disruptions
Incorrect shipping information
Supply chain interruptions
Other circumstances beyond our reasonable control

Delivery dates are estimates only and should not be considered guaranteed delivery dates.

Order Tracking

Once your order has shipped, you will receive an email containing tracking information. Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If you discover an error in your shipping address, please contact us immediately at:

support@LUNAelo.com

If your order has not yet shipped, we will do our best to update the address. Once an order has shipped, we cannot guarantee address changes. Orders returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the customer. If your tracking indicates that your package has been delivered but you cannot locate it, we recommend:

Checking around your delivery location
Asking neighbors or household members
Contacting the shipping carrier
Filing a claim with the carrier if appropriate

LUNAelo is not responsible for lost or stolen packages after confirmed delivery.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery at:

support@LUNAelo.com

Please include:

Your order number
Photographs of the damaged item
Photographs of the shipping packaging

We'll review the issue and work to resolve it as quickly as possible.

International Shipping

At this time, LUNAelo primarily ships within the United States. If international shipping becomes available, customers are responsible for any applicable customs duties, taxes, import fees, or other governmental charges imposed by the destination country.

Multiple Shipments

Occasionally, orders containing multiple items may ship separately depending on inventory availability or shipping logistics. If this occurs, you will receive tracking information for each shipment.

Refused or Undeliverable Packages

If a package is refused or returned because of an incorrect address, failure to claim the package, or refusal to pay applicable duties or fees (where applicable), LUNAelo reserves the right to deduct the original shipping costs and any return shipping charges from any eligible refund.